This was my second stay at an NH Hotels property in Madrid with my last stay being at the NH Collection Madrid Eurobuilding whichI I really greatly enjoyed. I snagged a great rate this at the NH Zurbano Madrid on Hotels.com for about $85 USD which was a pretty good cash rate for Central Madrid.

Overall Rating: 4 of 5 Stars
Location: 5 of 5 Stars
Service: 4 of 5 Stars
Comfort: 3.5 of 5 Stars
Cleanliness: 5 of 5 Stars

Location

I’d arrived from DFW aboard American Airline’s inaugural 787-9 flight to Madrid and took the Metro to the ZH Zurbano Madrid. The NH Zurbano Madrid is right up the block from the Gregorio Marañón Metro station. The location is incredibly convenient for hopping around Central Madrid via bus, taxi, or Metro.

I used the Metro quite a bit in my short stay but there’s also a couple of bus routes that run to the tourist (primarily route 147) that comes every few minutes. Route 147 was about a 15 minute ride to Mercado de San Miguel, the opera, and Plaza Mayor.

 

Service 

Checking-in on arrival was fairly painless. There was only one person staffing the front desk so there was a small wait but moved fast. I was very happy that I was able to check-in quite early. Check-in time officially is at 3 PM but I was able to check in at 10:45 AM no problem. This was a huge bonus for me after coming over a long flight. I love when hotels can be flexible on check-in time. I really wanted to take a shower!

The NH Zurbano Madrid is a fairly simple hotel so in terms of rating service, I can only rate my few interactions with the front desk staff. But the early check-in boosts my view of their customer service.

 

Comfort

I was given a room on the fourth level. My booking was for a “Standard Single Room” but the room had a double bed. No complaints here. The property was renovated in 2015 so most things feel quite fresh. My room’s exterior window faced an interior opening in the building where the escape stairs were located. The room had a nice roomy desk, small fridge with drinks and snacks, and a decent-sized closet.

The bed was comfortable and the linens were nice and soft. I loved the bedside lighting that was similar to my room at the NH Collection Eurobuilding Madrid. The bathroom was quite roomy by European standards with good counter space and a fantastic glass shower. The shower was one of my favorite features of the room. There was a warming towel rack and hair dryer. The green toiletries are becoming a common sight for me at NH Hotels.

There were some handy power ports on the desk along with convenient bedside USB ports and lighting controls. The mini-fridge was stocked with basic water, juice, and alcohol. Unfortunately, there was no coffee maker in the room.

The only two issue I had with the room were the room fan and the WiFi. The fan that didn’t cool the room at all but I never made it to the front desk to ask about it. I wasn’t in the room much at all. I ended up just leaving my window open most of the time since it was nice and cool outside. Unfortunately, as I have experienced at most NH Hotels properties, the WiFi was painfully slow. On the bright side, the connection stayed very consistent but everything loaded slowly.

 

Cleanliness

My room upon check-in was very clean. The linens were all fresh and crisp. The bathroom counters and floors were spotless. My only slight disappointment was only there was only one bath towel stocked in the room.

in terms of my strict view of cleanliness, I was pleased with the room.

Overall

I greatly enjoyed my short stay at the NH Zurbano Madrid. The cash rate was very inexpensive and the room was modern, clean, and comfortable. I was quite pleased with the location and the early check-in made my arrival much more comfortable.

Again, the NH Zurbano Madrid is a mid-service hotel without of ton of amenities but if you need a comfy bed with moderate amenities in central location, the NH Zurbano Madrid is solid lodging option.

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